CLEA Concierge Logo

INFORMATION POLICY

Introduction

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and manage your personal data. This page outlines our policies regarding your personal information and the use of cookies on our website.

By using our services or browsing our website, you agree to the terms of this Privacy & Cookies policy.

1. Privacy Policy

What We Collect

Personal Information:
We collect information that you voluntarily provide to us, such as your name, email address, phone number, and other details when you contact us or use our services.

Automatically Collected Information:
This includes IP addresses, browser types, device types, and browsing activity, which help us improve your experience on our website.

How We Use Your Information

We use the collected data to:
1. Provide and manage our services.
2. Respond to your inquiries or requests.
3. Improve our website’s functionality and user experience.
4. Comply with legal obligations.

How We Protect Your Information

We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:
1. When required by law.
2. To trusted partners necessary to deliver our services (e.g., email providers or payment processors).

Your Rights

You have the right to:
1. Access the information we hold about you.
2. Request corrections or updates to your data.
3. Request deletion of your personal information, subject to legal obligations.
To exercise your rights, contact us at hello@cleaconcierge.com

2. Cookie Policy

What Are Cookies?

Cookies are small files stored on your device that help us provide a better browsing experience. They enable us to remember your preferences, analyse website traffic, and improve our services.

Types of Cookies We Use

1. Essential Cookies: Necessary for the basic functionality of our website.
2. Analytics Cookies: Help us understand user behaviour and improve the website’s performance (e.g., Google Analytics).
3. Preference Cookies: Remember your choices, such as language or region.
4. Advertising Cookies: Used to show you relevant ads on other platforms.

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

Third-Party Cookies

We may use cookies from trusted third parties (e.g., analytics or advertising platforms) to provide additional functionality.

3. Updates to This Policy

We may update this Privacy & Cookies Policy periodically to reflect changes in regulations or our practices. Any updates will be published on this page, and the effective date will be updated accordingly.

4. Contact Us

If you have any questions regarding Limbo's policy or your personal data, please contact us at:
Email: hello@cleaconcierge.com
Address: Calle La Unión, Número 1, Planta 2, Puerta Izquierda, 28013 Madrid, Spain